Editor de Conteúdo


The ombudsman, along with the administration, represents the interests of and attends to the suggestions made by visitors and members of the public related to the Butantan. We count on your contributions for our ongoing effort to improve and innovate our services.

talk to the Ombudsman
(11) 2627-9533

suggestion boxes

The suggestion boxes are located at several places in the park:

Biological Museum
Microbiology Museum
Historical Museum
Snack Bar
Vital Brazil Hospital


The office of the Ombudsman is located at Alameda do Macacário
Office hours: Monday-Friday, 9:00 a.m.-12:00 p.m. and 1:00 p.m.-3:00 p.m.

what we do

We receive all of the formal complaints related to the work of Instituto Butantan impartially and confidentially;
We mediate conflicts and facilitate dialogues;
We refer visitors to the proper authority to resolve the issue;
We follow resolution process from beginning to end.​